Frequently Asked Questions
Collagene Ritual is a bio-collagen single-dose facial mask in travel-ready sachets. Each sachet contains hydrolyzed collagen peptides plus hydrating boosters (multi-weight hyaluronic complex and supportive botanicals) formulated to deliver visible radiance, deep hydration and improved texture after overnight use or a short 1-2 hours application.
No. Collagene Ritual is a cosmetic skincare product designed to improve skin appearance (glow, hydration, texture). We do not make medical claims. Results are cosmetic and individual results may vary.
We offer several pack sizes: 10-packs and 20. Each sachet = one application.
Key actives: hydrolyzed collagen peptides (collagene), multi-weight hyaluronic acid, niacinamide and calming botanicals (aloe, green tea). The formula is low-fragrance and dermatologist-screened. Full ingredient list is on each product page.
We source high-quality hydrolyzed collagen peptides from certified suppliers. If you need a specific origin (marine vs bovine) or certification (e.g., Halal), check the product variant details on the product page or contact customer support — we list origin and certificates for each SKU.
We clearly list allergens on the product page. If you have seafood allergies and the collagen is marine-derived, the label will state so. Always check the ingredient panel and perform a patch test if you have known sensitivities.
Collagen (as used in Collagene Ritual) is an animal-derived ingredient. We offer transparent labeling — if you need a vegan alternative (collagen-boosting, plant-based option), sign up to our mailing list for product updates.
Yes, our Collagene Ritual are safe for almost all types of skin (< 99%). The formula is low-fragrance and dermatologist-screened to minimize irritation. However, if you have very (very) reactive skin, we recommend a patch test 24 hours before full application. Stop use if irritation occurs.
Topical cosmetic use is generally low risk, but medical guidance varies by individual. If you are pregnant or nursing, please check with your healthcare provider before using new skincare products.
Cleanse and pat dry. Tear open one sachet and apply the mask evenly (avoid the eye area). Leave on overnight for best results, or 1-2 hours for a quick glow. We recommend keeping it on for at least 3-4 hours. Rinse or gently pat remaining serum.
Recommended: daily for a 7-day ritual, then 2–3× per week for maintenance. Adjust frequency to your skin's needs.
Many customers report an immediate glow after the first overnight use (< 70%). More noticeable texture and firmness improvements typically appear after repeated use over 2–4 weeks. Individual results vary.
Yes — Collagene Ritual is designed to fit into most routines. If you use strong actives (retinol, chemical exfoliants), avoid layering them at the exact same time if you have sensitive skin — space treatments (e.g., use mask on nights you're not using a retinol). When in doubt, consult your dermatologist.
Yes. Our products are manufactured in a GMP-certified facility and undergo third-party lab testing (microbiology, heavy metals, COA).
We use ingredient doses and actives documented in cosmetic science literature to support skin hydration and surface improvement. Our marketing highlights cosmetic (non-medical) benefits such as visible glow, hydration and improved texture.
We offer free shipping worldwide 🌍.
Typical delivery times: 3–5 business days. + 75% of our deliveries arrive within 72 hours. You'll receive a tracking number when your order ships.
After dispatch you'll get an email with a tracking link. If you don't receive it, contact support at contact@collageneritual.com.
We offer a 30-day satisfaction guarantee on first orders. If you're not happy, contact support for a return authorization. Products must be returned in original condition (unused sachets) unless faulty.
We'll replace or refund any damaged or faulty items at no extra cost. Please send photos and your order number to contact@collageneritual.com and we'll resolve it promptly.
Refunds are issued to the original payment method within 7–14 business days after we receive and inspect the return.
Major credit/debit cards, PayPal, Apple Pay / Google Pay (where available). Local payment methods may appear depending on your country.
We often run first-time offers. Subscribe to our newsletter for exclusive promotions and early access.
No hidden fees. Any applicable taxes or duties for international orders are displayed at checkout or billed by your local customs authority.
Many customers report visible glow after the first overnight use and cumulative texture benefits after repeated use. We pair real UGC and lab testing to support our product. Try the Collagène Glow Starter (x10) experience it yourself — backed by our 30-day satisfaction guarantee.
Our Collagene Ritual is suitable for almost all types of skin (< 99%). The formula is low-fragrance and dermatologist-screened to minimize irritation. However, if you have very (very) reactive skin, we recommend a patch test 24 hours before full application. Stop use if irritation occurs.
We avoid empty promises. We publish COA/lab test results and use clinically referenced ingredients at cosmetic doses. Our single-dose format is about convenience, hygiene and consistent routine — not smoke and mirrors.
Email: contact@collageneritual.com — typical response within 24 hours. For urgent issues include your order number in the subject line.
Leave a product review on the product page after purchase. Tag us on social (@collageneritual) or submit UGC via the form on our site to receive a discount code for future orders.
Yes. For wholesale, retail or PR inquiries, email contact@collageneritual.com. Include company name, intended market, and estimated order volume.
Store in a cool, dry place away from direct sunlight. Once opened, use the sachet immediately. Check the expiry date printed on the box.
Typical shelf life is 18–24 months if unopened. See the product box for the exact expiry date.
Yes. We comply with cosmetic regulations in our target markets and supply required documentation upon request (ingredient lists, COA, manufacturing certifications). If you have specific regulatory questions for your country, contact contact@collageneritual.com.
Start with our Collagen Glow Starter Pack (x10 masks) for a small investment and see the morning glow difference. If you're not satisfied, our 30-day satisfaction policy protects your first order. Try Collagene Ritual and build a fuss-free nightly ritual — pocket-sized, science-backed, travel-ready.